Support & Maintenance

Keep Your Systems Running Smoothly

Reliable, responsive support when you need it. We're here to solve problems quickly so your team can stay productive.

What We Support

Comprehensive maintenance for all your systems

ERPNext Maintenance

Keep your ERP system updated, secure, and running optimally.

  • Version upgrades & patches
  • Performance monitoring
  • Custom module updates
  • User support & training

Technical Support

Fast resolution for technical issues across all your applications.

  • Bug fixes & troubleshooting
  • Performance optimization
  • Error investigation
  • Code reviews & audits

Server Management

Proactive server monitoring and maintenance to prevent downtime.

  • 24/7 server monitoring
  • Security updates & patches
  • Backup management
  • Capacity planning

Database Support

Ensure data integrity, performance, and reliability of your databases.

  • Query optimization
  • Backup & recovery
  • Performance tuning
  • Migration support

Emergency Response

Rapid response for critical issues affecting your operations.

  • Priority incident handling
  • System recovery
  • Data restoration
  • Hotfix deployment

Enhancement Support

Ongoing improvements and feature additions to existing systems.

  • New feature development
  • UI/UX improvements
  • Integration development
  • Workflow optimization

Support Plans

Flexible support options tailored to your needs

Basic Support

For small teams with occasional needs

  • Email support (48h response)
  • Bug fixes & troubleshooting
  • Monthly system health checks
  • Security updates
Get Started
Popular

Standard Support

For growing teams with regular needs

  • Priority email & phone (24h response)
  • Proactive monitoring & alerts
  • Monthly performance reports
  • Quarterly reviews & planning
  • 5 hours monthly enhancements
Get Started

Premium Support

For enterprises requiring maximum uptime

  • 24/7 emergency hotline (2h response)
  • Dedicated support engineer
  • Real-time monitoring & SLA
  • Weekly status meetings
  • 15 hours monthly enhancements
  • Priority feature development
Get Started

All plans include regular backups, security updates, and documentation. Custom plans available for specific requirements.

Need Reliable Support?

Let's discuss your support needs and find the right plan for you.

Contact Support Team